Frequently asked questions
Organised by where you are in the journey. Can't find yours? Email us — general questions get a free, honest answer.
Getting started
Is moving to Canada realistic for a South African family?
For many families, yes — thousands of South Africans move every year through skilled-worker, study, work and family pathways. It takes 12–24 months of planning, real money, and honest research. Our free guides give you the lay of the land; whether a specific pathway fits your profile is a question for a licensed immigration consultant (RCIC).
How long does the whole process take?
Realistically 12–24 months from decision to landing for most families: 2–6 months gathering documents (SAPS clearance and unabridged certificates are the slow ones), language tests and credential assessment in parallel, then the application window, then the physical move. Always check current processing times on canada.ca.
📄 Documents & timing
Which documents should we start with?
Unabridged birth and marriage certificates from Home Affairs and SAPS police clearances — the longest, least predictable lead times. Then passports with 5+ years validity, transcripts to an ECA provider, and a clean 6-month bank-statement history. Our free SA Documents Master Checklist (below) covers all of it.
Do our documents need apostilles?
It depends on the receiving party. Since South Africa joined the Hague Apostille Convention, many documents for international use take an apostille rather than the old embassy legalisation chain — but IRCC often wants certified copies and sworn translations instead. Check per document, and keep a simple register of what each one needs.
Money & costs
How much money do we need?
Beyond government fees and tests: settlement funds (IRCC publishes current amounts), flights, shipping decisions, and 3–6 months of living costs on arrival. Our cost guide breaks down every category in rand terms. Beware anyone quoting one magic number — it depends on family size and pathway.
How do we get our money out of South Africa?
Through the official channels: SARS tax compliance status plus the annual allowances, with a clean paper trail. Start the 6-month bank-history clock early and document large deposits. The proof-of-funds guide covers the concepts; a cross-border tax professional is worth their fee for the specifics.
🤝 Our services & pricing
Can you tell us if we qualify, or handle our visa application?
No — in Canada, only licensed consultants (RCICs) and lawyers may assess eligibility or handle applications for a fee, and honesty about that line is the foundation of this site. What we do: answer general questions, plan and sequence your move, prepare your documents for licensed professionals, coordinate shipping and pets, and support your landing. We also help you find and verify an RCIC on the official register at college-ic.ca — free.
What does it cost to work with you?
The Discovery & Feedback Session starts from R6,500. The Comprehensive Relocation Analysis Report starts from R19,800, and the 90-day Move Coordination Retainer is R25,000. Everything is quoted upfront in writing before you commit — no surprise invoices. Full details on the pricing page.
How do payments work?
EFT invoice in rands to our First National Bank (FNB) account, after a written quote and — for larger engagements — a signed agreement. No card details on the site, no auto-renewals, full refund if a booked session can't be held.
Do you work in Afrikaans?
Ja, gerus! We work in both English and Afrikaans — email, calls and documents.
The move & after you land
Can you help with our pets?
Yes — full journey coordination: state vet clearance on the SA side, flights, Canada's CFIA import requirements, and boarding on arrival from practical kennels to luxury pet hotels. Animals can travel before you, with you, or after you've settled. See Logistics.
What happens after we land?
The first 90 days decide how the move feels: SIN, bank accounts and credit-building, phone plans, rentals without Canadian credit history, school enrolment, health cards and a first winter. Our Move Coordination Retainer walks through it week by week; the free first-90-days guide covers the basics.
How do we avoid immigration scams?
Three rules: nobody can guarantee a visa or a job; anyone charging for immigration advice must appear on the official RCIC register at college-ic.ca (check it); and real businesses give written quotes and verifiable addresses. If an offer sounds too good, it is.
Free: The SA Documents Master Checklist
Every document, how long it really takes, and what trips people up. SAPS, unabridged certificates, apostilles, ECA. Three pages, printable, free.
One email with your download, plus occasional genuinely useful updates. Unsubscribe anytime.